Welcome your account Helper Page.
You can obtain basic setup and configuration info here, as well as instructions to get you started.
Until your domain is ready, you can access your web site as follows:
To FTP in and upload pages while your domain is being registered or transferred, FTP to: ftp.your-site.com.
You can temporarily view your web site until your domain has been registered
or transferred by going to:
http://nyc.your-site.com/DOMAIN.com
Please note that we authorize the use of the above URL for testing only. Please do not create any documents that permanently link to that URL.
Once your domain has been registered or transferred, you can connect to us as follows:
To View your web pages, point your browser at http://www.DOMAIN.com
To upload your files using FTP, we recommend using SmartFTP, a free popular
FTP client which is available for download at http://www.smartftp.com
IMPORTANT: Make sure that 'passive mode' in enabled in your FTP client
or else you will not be able to connect to upload/change files.
You can connect to your domain to FTP with this address:
ftp.DOMAIN.com
When uploading your website to our server you must place the files in the proper directory for them to show up properly.
Let's say your username is "example". The directory you must put
your files in is
/www/
When you login via FTP most clients will log into / ONLY - This is fairly standard. You MUST change into your www directory before you start uploading.
Most FTP clients have a section that displays what is uploaded - when you first login you should see a "www" directory; if you do, try double clicking it to put yourself into the www directory. If you don't see a www directory check to see if you're in it already.
Once you're in your www directory you should upload your files.
Let's also say that you were hosting "example.com" with us. If you were to upload the file "hello.jpg" to /www you would access that file in a Web browser with the URL "http://example.com/hello.jpg".
When someone goes to http://www.example.com/ what really happens is that the server says "Alright, they want the index/main page for this domain name". Now, the index page can have a couple of names, but they're very specific. You must use one of the following names for your index page:
index.html
index.htm
The test page we put up on your website by default is called "index.html" - You must replace that with your index page. If you decide to use index.htm as your main page you must remove the index.html file the we provided.
One last note - UNIX is case sensitive so that "L" is NOT the same as "l". "Hello.jpg" and "hello.jpg" would be different files!
In all cases, replace DOMAIN.com with your actual domain name and USERNAME with your real username