Welcome your account Helper Page.
You can obtain basic setup and configuration info here, as well as instructions to get you started.
Basically, the Internet does function very similar to a highway. Any destination
that you want to go to you have to take a different road to get there. If there
is construction going on at one point in the road, you will not be able to get
to any parts beyond that. You can get to any place before or to the side of
the construction just fine, just not anything right after it.
The Internet works exactly the same. These 'construction areas' are called 'network
congestion'. You will be able to view website that exist before the congestion,
but not anything after. You have to wait for the congestion to clear up or for
an alternate route to be added by the network that is having trouble so you
can bypass the problem and view the website you are trying to get to.
To diagnose the Internet 'roads' there is program called "traceroute" that shows you each step of the connection between you and where you are trying to go. We recommend using a program called "Visual Route" (available for free trial at visaulroute.com) to do this 'tracroute' with. Simply download and install the program. You can also do this online at http://www.dnsstuff.com/ . Just go to the box that says "Traceroute" and enter your domain name. If the domain does not work, you can use "www.your-site.com", which is the server where all websites are hosted from. The important columns are "% Loss" (any red numbers here are bad), and "ms". Higher numbers tell where there are problems. If you get a high number in this column and a number in the "% loss" column, this is most likely where the problem is. If the number in the "ms" column stops at any point that is above the box with "www.your-site.com" under it, this is a network block and nothing can get through at this time. This type of congestion normally does not last longer than 30 minutes