At Your-Site, we place an emphasis on superior customer care.
We want you to feel free to contact us any time you have a
question or concern.
You can contact us as follows:
Live
Support. Generally available Mon - Fri 9am - 5pm. Talk
to our staff members in real time.
Via
e-mail, any time day or night at support@your-site.com.
We
respond to e-mail Mon-Fri 9am-5pm EST.
Via
support help desk interface and knowledge base at http://support.your-site.com.
You can open a ticket with support using this interface
or search the knowledge base for answers to common questions.
System status updates also posted here.
Via
Phone 413-499-6690 Mon-Fri
9am-5pm
EST.
Here are some useful support and
billing related pages:
Billing
Website - View your account information, update creditcards
and contact information, view services and domains.
Forms
Page - Printable forms as well as links to the most
commonly used forms, such as creditcard update, cancellation,
account ownership transfer and SSH request forms. If you
are looking for a form, this is the place.
Helper
Page - Contains the top 20 most asked question. Includes
links to some forms as well
Domain
Transfer Guides - Want to transfer your domain
name registration to us? We have guides for the most
popular registrars available in PDF format.
Domain
Name Management - If we registered your domain name and you need to change the
nameservers on your domain name or update the "WHOIS" owner information you can do that here. If we did not register your domain name you will not have access to this.