support help desk interface and knowledge base at http://support.your-site.com.
You can open a ticket with support using this interface
or search the knowledge base for answers to common questions.
System status updates also posted here.
Phone 413-499-6690 Mon-Fri
for announcements and service effecting issues
the Members Site
Forums. System status is here, as well as forums to
post in to get help from our knowledgable users. Staff
members also routinely check and post here, though this
is not an official way to get support from us. Emailing
or opening a ticket is the best method. Login with your
master username and password.
Here are some useful support and
billing related pages:
Status Forum - Any problems with servers and services
are published here. This forum is accessable even if our
network goes down. Bookmark it!
Website Builder Help
- Help with using our Website Builder. Includes explinations of features, tutorials and flash demos.
Website - View your account information, update creditcards
and contact information, view services and domains.
Page - Printable forms as well as links to the most
commonly used forms, such as creditcard update, cancellation,
account ownership transfer and SSH request forms. If you
are looking for a form, this is the place.
Page - Contains the top 20 most asked question. Includes
links to some forms as well
Transfer Guides - Want to transfer your domain
name registration to us? We have guides for the most
popular registrars available in PDF format.
Name Management - If we registered your domain name and you need to change the
nameservers on your domain name or update the "WHOIS" owner information you can do that here. If we did not register your domain name you will not have access to this.